YASINTA MEI; CAKTI INDRA GUNAWAN; WILLY TRI HARDIANTO. The Influence of Service Quality and Non-Performing Loans On Customer Satisfaction at BPR Eka Dana Mandiri, Malang City. IRDH International Journal of Social Sciences & Humanities, [S. l.], v. 3, n. 1, p. 105–113, 2026. Disponível em: https://irdhjournals.com/ijsch/article/view/912. Acesso em: 25 may. 2026.